Have a question? We have answers!

Can I drop off my vehicle after hours?

We understand and appreciate how hectic day-to-day life can be for our you so we try and accomodate you in any way possible. This includes extended pick up times and a drop box for your convenience. If you are dropping off your vehicle after hours, please call during business hours to notify our Service Consultant. If you are unable to call ahead, please leave a detailed note inside your vehicle. We do have a drop box on the east side of the building, at the bottom of the man door.

What methods of payment do you accept?

We accept Visa and Mastercard, Debit or Cash. We do not accept personal cheques. We do accept company cheques with approved credit application.

 

How often do I need an oil change?

We recommend every 3 months or 5000km between oil change intervals. Check your owner’s manual for more details. Also, your driving habits will dictate service frequency. If the majority of your kilometres are for short distance and stop-and-go traffic, you may want to decrease the time between oil changes. Speak to your Service Consultant if you have any questions or concerns.

What is included with an oil change?

During your oil change, we provide you with new (climate-appropriate) oil and filter. We check other fluid levels and tire pressure. We will do a visual check on more specific areas of the vehicle, ie exhaust system, brakes, lights, filters, upon request. We provide a small sticker in your windshield to help you keep track of your next service interval.

There is something wrong with my car. What should I do?

First things first. Bring your car into see us. We need to see and hear firsthand what problems your vehicle is exhibiting. We need as much information as possible to make an accurate diagnosis. When explaining symptoms to the Service Consultant, please try to include as many details as possible. Make sure we are aware of noises, smells, visual clues like smoke or dark exhaust, vibrations, malfunctioning components, warning lights, etc. Most times, a quick look under the hood or up on the hoist can tell us plenty, but often the tech will test drive your vehicle to try and duplicate any driveabliity issues you are experiencing.

Once we determine what repairs are required, we will compile a parts and labour repair quote. On your approval, we proceed with the repairs. We recommend that you allow 2-3 hours to be without your car for most repairs, unless it major work is required, then we may need a day or two. Please arrange for a ride to and from our shop. Although we would love to offer drop off and pick up service to all of our customers, unfortuantely we cannot always accomodate these requests.

We will never do unauthorized work on your vehicle. Sometimes, when carrying out work on your vehicle we discover other problems that require attention. Rest assured that we will never pressure you or upsell unnecessary repairs. We will notify you with our recommendations, prioritizing the further required repairs on your car, and indicate any safety issues that should be addressed first. Certainly brakes, steering and suspension are important components of your vehicle and should not be ignored. We want to make sure that you walk away with a better understanding of your vehicle so we encourage our customers to ask questions about their vehicles and the work performed. It doesn’t hurt to keep a log of your vehicle’s repairs and maintenence services, especially if you use several companies to look after your car.

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